Rich wrote:Mr. Lennox

Like it.
That will just be their standard letter no.237 <insert customer name here> 'press print' to attempt to get someone to give up with a claim the first time round.
Hopefully their next response should be more interesting.
Post by wurlycorner » Mon Feb 17, 2014 4:09 pm
Rich wrote:Mr. Lennox
wurlycorner
Post by rob quilter » Mon Feb 17, 2014 4:23 pm
rob quilter
Post by SPYDOR » Mon Feb 17, 2014 4:26 pm
SPYDOR
Rich
Post by Donald » Mon Feb 17, 2014 7:03 pm
Did you get denied availability in the chain email or something?Why is CCTV footage not available from the date and time the incident occurred? I reported the incident to yourselves the next day (see email chain below) – when I identified the extent of the damage - and I not convinced that CCTV footage is deleted so soon.
Donald
CARRisma
Post by paul bristol uk » Mon Feb 17, 2014 7:29 pm
paul bristol uk
Post by Rich » Mon Feb 17, 2014 7:39 pm
To be honest I'm not looking go down the legal route, I'm just hoping they'll see sense and make an ex-gratia payment of however much it costs repair the damage.Donald wrote:The legal team you can afford vs. the legal team that a company that made £2bn profit last year can afford.
Good luck![]()
True, but I'm finding it hard to understand why they can't investigate it unless they don't have cctv footage. The guy in the shop who I reported it to said they would review cctv footage which is why I brought it up in the first place.In their reply they've made no mention of CCTV.
Rich
Rich
Post by Shiny » Mon Feb 17, 2014 7:56 pm
Shiny